Check the archives.
- Review: Raving Fans
“The efficiency, the profitability, the innovations and creativity, the Raving Fans Service delivered to customers, all traced back to one thing – a workforce ready, willing, able, and eager to take on fresh challenges and to work together for the common good.”
- Blanchard
- Does this count?
Some weeks ago I encountered a quote from Einstein: Not everything that counts can be counted, and not everything that can be counted counts. While I found the quote to be very insightful, it was even more interesting to me after learning that he kept this on the door of his office at Princeton. As it is arguably a life quote of such a great mind, it deserves serious consideration….
- Video: Customer Focus in Russia
We asked our friend Bill Lewis about his thoughts on customer focus in Russia. This video contains a key part of his response…
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